Returns & Exchanges
At Kiiroo, we want you to be completely satisfied with your fashion purchase. If your new garments aren't a perfect fit, you can return or exchange any unworn items with original tags within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all designer tags remain attached and the clothing is in its original, unworn condition.
Label and Ship
Download and print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing